The CR (Corporate Receptionist) will be the company’s primary front desk receptionist, greeting and checking-in visitors, operating a multi-line Microsoft Teams telephone system to include answering incoming calls and directing callers to appropriate personnel, receiving incoming deliveries/processes outgoing parcels/mail. The CR is a Facilities Team Member and will work with the team on various projects.

The CR will be punctual and present a professional appearance and maintain a neat and orderly front desk and lobby area. This position, as the Front-Line Ambassador, is the primary interface between clients, vendors, guests and company employees.

The CR will use a variety of software packages to monitor and manage expenditure.

• Ability to work in the office from 8 AM - 5 PM, Monday - Friday.
• Provide telecommunication support, e.g., answers and screens telephone calls, transfers / forwards to appropriate staff, etc.
• iOffice will be used to follow appropriate visitor access procedures for a US Government cleared facility; monitor visitors, check identification, maintain digital visitor log; assign visitor badges, and manage sign-in/sign-out.
• Manage office keys - all desk keys and keys to every door in the office are held at the front desk and must be checked out.
• Coordinate facilities process for new and departing employees to include badge assignment (with Uniflow Printing), desk location, key management, etc.
• Receive, sort and ensure delivery, of all incoming/outgoing mail/parcels.  Includes postage machine use, and package scanning software.
• Create FedEx labels for employees, as needed and schedules pickups.  May deliver packages directly to FedEx, as needed.
• Serve as day-to-day contact for administrative and facilities service vendors, and support Facility Coordinator, as needed.
• Monitors the internal maintenance ticket system, as well as the external property management ticket system (Colliers Service Portal), in conjunction with Facilities Coordinator to resolve any maintenance items with building manager. 
• Deconflict conference room calendars when required. Reserve conference rooms for executives as required. Ensure configuration and requirements for meetings are documented and shared with the team.  
• Maintains confidentiality of corporate and employee information. Update and maintain desk procedures manual, as needed.
• Assists with special projects or other duties, as needed.

• Minimum High School Diploma and minimum two years’ administrative or customer service experience.
• Intermediate skill level of Microsoft Office with emphasis on Teams, Outlook, Excel, SharePoint and Word, and knowledge of PowerPoint a plus.
• Requires excellent verbal, written, organization, and planning skills.
• Must be punctual, detail oriented and possess the ability to multi-task.
• Must possess outstanding interpersonal skills.
• Must possess a professional, courteous, proactive, positive and unflappable disposition.
• Must be US Citizen.

Work Where it Matters

Akima is not just another global enterprise and federal contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Akima, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Akima provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Akima delivers agile solutions in the core areas of facilities, maintenance, and repair; information technology; logistics; protective services; systems engineering; mission support; furniture, fixtures & equipment (FF&E); and construction.

As an Akima employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.