The OWS Customer Planner Coordinator will oversee the coordination of engine maintenance from initial job request through final billing. This role is on-site and involves partnering with technicians, customers, and GE facilities globally to ensure seamless operations. The work is critical to maintaining customer satisfaction and driving operational excellence.The ideal candidate is a proactive problem-solver with a “can-do” attitude, committed to team and customer objectives. They thrive in a fast-paced environment and are eager to learn and grow with advancements in technology and new engine models.Located in Fort Worth, Texas, our On Wing Support (OWS) site specializes in quick-turn aircraft engine maintenance, repair, and field services for GE/CFM commercial aircraft engines. As part of a FAR-145 Repair Station, the team is dedicated to delivering exceptional service to customers worldwide. Employees enjoy a culture of respect, teamwork, and continuous improvement, supported by GE Aerospace’s Flight Deck Lean methodology.Job Description
Key Responsibilities:
Create work orders in SAP to initiate shop or field jobs in coordination with the Planning Team.
Set up new customers and contracts in SAP, ensuring compliance with Know Your Customer processes.
Support the commercial team in quoting work scopes, managing parts, and logistics.
Assist the billing team with cost accumulations, invoicing, and accounts receivable reconciliations.
Coordinate with engineering to ensure timely work scoping for shop and field jobs.
Provide “all-hands-on-deck” support for Aircraft On Ground (AOG) situations.
Manage customer badging and access to airport properties.
Comply with safety requirements, participate in investigations, and escalate issues to leadership.
Participate in GENBA walks to identify defects and risks, and work with the team on solutions.
Lead and participate in LEAN events using GE Flight Deck Lean methodology to drive continuous improvement.
Apply continuous improvement principles to standard work, identifying sources of waste and customer dissatisfaction.
Availability to work flexible shift patterns, including nights, weekends, and holidays.
Ability and willingness to support calls during off-hours for emergency situations.
Minimum Requirements:
Desired Characteristics:
Experience with SAP or comparable enterprise resource planning (ERP) systems.
Proficiency in Microsoft Excel, including pivot tables and data analysis tools.
Previous experience with LEAP, GE90, CFM, CF6, CF34, and GENX engines, including international field experience.
Knowledge of Aircraft Maintenance Manual and Engine Shop Manual procedures.
Demonstrated skills in quality, compliance, EHS, and customer satisfaction.
Additional Job Description
Additional Information
Compensation Grade
PB1
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening.
Relocation Assistance Provided: No
