Job Summary

The Organizational Change Management (OCM) Analyst, Sr. is responsible for the planning, design, and execution of Organizational Change Management strategy and deliverables on simple to complex implementations across the enterprise. This role develops relationships with stakeholders and a working knowledge of existing business processes to understand the impact of change initiatives on people, processes, culture, and ways of working within the organization. They assess the impact of changes on employees and processes, develop communication, engagement, and training strategies, and collaborate with stakeholders to ensure successful adoption of strategic business, operating model, and technology-enabled transformations.

This role provides capability building at all levels to support enterprise transformation initiatives, partnering with internal communications and learning teams, as needed. The analyst monitors and evaluates the effectiveness of change management efforts, providing recommendations for improvement. Their goal is to enhance employee engagement and minimize resistance, fostering a culture of adaptability and continuous growth. In addition, this position administers post-implementation surveys and monitoring to collect data, perform analysis, and measure the results of changes.

Initially, this role serves as the dedicated enterprise Organizational Change Management lead for Cirrus multi-year ERP transformation, partnering closely with IT and business leaders to drive adoption, readiness and sustained ways of working. Over time, this role will expand to support additional enterprise-wide transformation initiatives. This position will be part of the Talent & Organization Effectiveness team within HR.

Duties and Responsibilities/Essential Functions

• Institutionalize and activate Cirrus Organizational Change Management (OCM) model (Prepare, Activate, Sustain) across enterprise initiatives to drive adoption, engagement, and sustained behavior change.
• Serve as the enterprise change partner for major business, operating model, cultural, and technology-enabled transformations, providing OCM strategy, guidance, and tools to program and project leaders.
• Partner with executive sponsors, senior leaders, and HR stakeholders to shape change strategies that align with business objectives, leadership expectations, and culture priorities.
• Coach leaders and key stakeholders on change leadership, communication, engagement, and readiness practices to support successful enterprise transformation.
• Conduct change impact and readiness assessments in partnership with program and project leaders to inform transition planning and targeted change interventions.
• Develop and execute integrated change management plans aligned to Cirrus Prepare, Activate, Sustain framework, including stakeholder engagement, leader enablement, training, and adoption strategies.
• Partner closely with the Internal Communications lead to shape change-related communication strategies, key messages, timing, and channels that support enterprise initiatives.
• Design and facilitate change enablement sessions, workshops, and leader forums focused on the people impact of change and expected shifts in behaviors and ways of working.
• Establish and support change champion networks to reinforce key messages, gather feedback, and accelerate adoption across the organization.
• Provide input to business readiness activities and deployment milestones (e.g., go/no-go decisions) from an organizational readiness and adoption perspective.
• Monitor adoption, engagement, and effectiveness of change initiatives through feedback mechanisms, surveys, and qualitative insights; recommend adjustments as needed.
• Identify and address resistance to change through targeted engagement, coaching, and support strategies in partnership with leaders and HR.
• Build internal change capability by enabling leaders, HR Business Partners, and program teams to apply OCM practices consistently across initiatives.
• Continuously evolve enterprise change practices by applying lessons learned, best practices and ongoing feedback.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelors degree in Business, Communication, Organizational Development, or relevant field of study or equivalent combination of education and experience
• 4-7 years work experience in organizational change management activities and responsibilities
• Working knowledge of OCM best practices and standards
• Experience supporting large-scale ERP or core enterprise system implementations
• Experience translating complex stakeholder perspectives into functional OCM plans and implements those plans as designed
• Experience working in complex projects that use both waterfall and agile principles
• Leadership in developing and delivering training plans and deliverables for large technology
• Experience in developing and delivering communication plans and communicating deliverables for large technology projects
• Experience operating in matrixed, program-driven environments
• Experience in written and oral communication across all levels of the organization
• Experience with and knowledge of change management principles, methodologies and tools
• Ability to collaboratively work with cross functional teams across the organization
• Change Management Certification preferred

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Focus: Builds strong customer relationships and delivers tailored change management plans for each of the key stakeholder areas
• Manages Complexity: Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems. Ability to factor in multiple viewpoints and opinions.
• Optimizes Work Processes: Knows the most effective and efficient approaches to influence stakeholders, with a focus on strategy and continuous improvement.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of the different audiences. Excellent written, verbal, and active communication/listening skills.
• Situation Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug-free work environment promoting equal employment opportunities. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5 after 90 days, with 100 vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!