Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• Responsible for overseeing the Safety Management System for IOC Dispatch, Central Load Planning, Flight Planning Support, and Crew. Providing support for managing the CLP and Dispatch ASAP and Safety Assurance (SA) programs including LOSA. Developing metrics to be utilized in the quality assurance process ensuring regulatory compliance and internal and external audit compliance.
• ​This job is a member of the Safety Assurance team within the Integrated Operations Division.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Responsible for the coordination of oversight of the IOC Safety Management System, including document control of all applicable manuals to support audit requirements.
• Coordinate feedback loops between department audits, quality assurance, and confidential reporting programs to support system analysis, hazard identification, risk analysis & assessment, risk control & mitigation and data analysis of identified and emerging risks.
• Support data analysis applications and updates for monitoring plans associated with operational policy & procedures.
• Support system task analysis for the IOC operational departments.
• Ensure compliance of regulatory requirements for each operating department.
• Oversee continuous monitoring of audit programs and validate adherence to company policies, industry standards, and regulatory requirements.
• Attend safety meetings and symposiums to foster collaboration between the IOC, external AA teams, regulatory organizations, and OA benchspaning.
• Develop data analysis parameters to monitor the IOC safety management system and modify KPIs as necessary as risk controls and policy & procedures are updated.
• Validate data quality and other sources of data that can be utilized for management of the IOC safety management system.
• Review and analyze safety assurance data to improve department productivity & efficiency.
• Develops, maintains, and updates curriculum, course materials, facilitator’s guides, and training booklets for in class and on the job training related to safety promotion & safety education.
• Responsible for quarterly updates to the IOCPPM
• Performs other duties as required

Minimum Qualifications- Education & Prior Job Experience

• Undergraduate degree in a quantitative discipline or equivalent experience/training
• 3+ years operational environment experience or relevant experience
• Ability to work rotating shifts including nights, weekends, and holidays

Preferred Qualifications- Education & Prior Job Experience

• 1-2 years’ experience developing and implementing Quality Assurance programs highly preferred
• 1-2 years supervisor or leadership preferred
• 1-2 year project management experience
• Extensive knowledge and experience working closely with the FAA is required
• Familiarity with working in a union environment
• Prior training experience
• Experience with the AA Safety Management System (SMS) including ASAP and/or LOSA
• Thorough familiarity with all aspects of AA operations, policies, and procedures
• Previous experience conducting operational research

Skills, Licenses & Certifications

• Works well with minimal supervision
• Strong analytical and problem-solving skills
• Excellent interpersonal, planning and organizational skills
• Knowledge of Microsoft Office software, including Outlook, Word, Excel, and PowerPoint
• Excellent oral and written communication skills
• Ability to multi-task and shift priorities to meet deadlines in a fast-paced, ever-changing work environment
• Ability to effectively interact with all levels within the organization from front-line employees to senior leadership
• Ability to mentor and teach safety assurance curriculum as required by IOC operational departments
• Ability to handle multiple assignments and complete projects on time
  

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.