Training will take place Monday - Friday between 0700 L - 1600 L or 1000 L -1900 L.  Once completed, the shift you are applying for is Tuesday - Thursday from 1900 L - 0700 L.  There will be times when we need additional shifts covered and will require your support.  

GENERAL DESCRIPTION

The Air Charter Coordinator will serve as a key point of contact for clients, flight crews, and internal teams, ensuring all charter arrangements are accurate, compliant, and executed seamlessly from initial request through post-flight follow-up.

DUTIES AND RESPONSIBILITIES

• Coordinate all aspects of private charter flights, including scheduling, aircraft availability, crew logistics, catering, ground transportation, and special client requests.
• Serve as the primary liaison between clients, operators, vendors, and internal departments to ensure clear communication and successful trip execution.
• Manage a high volume of inbound and outbound phone calls while maintaining professionalism and efficiency.
• Provide exceptional customer service by responding promptly to client inquiries and resolving issues with urgency and care.
• Prepare and review trip documentation to ensure accuracy and compliance with company standards.
• Monitor active trips and proactively address any operational changes or disruptions.
• Maintain detailed and accurate records within company systems.
• Support billing processes, confirmations, and post-flight reporting as needed.
• Collaborate with team members to improve processes and enhance the client experience

• High school diploma or general education degree (GED) required.
• Minimum 5 years of previous administrative experience.
• Must be able to obtain a security clearance.
• Excellent interpersonal, verbal, and written communication skills.
• Exceptional customer service abilities.
• Strong organizational skills with a high level of attention to detail.
• Detail-oriented with proven follow-up skills.
• Ability to work effectively in a busy, fast-paced environment.
• Comfortable handling a high volume of phone calls and remaining on the phone for extended periods.
• Ability to multitask and prioritize competing demands.
• Strong problem-solving skills with the ability to think quickly under pressure.
• Professional demeanor with a client-first mindset.
• Reliable, adaptable, and team oriented.

Relevant skills preferred

• Aviation experience is preferred but not required.  

PHYSICAL DEMANDS

• Talk and/or hear constantly throughout the day.
• Standing, walking, bending, kneeling, stooping, and/or crouching as needed. 
• Use fingers and hands to handle or feel; reach with hands and arms as needed.
• Lift and/or move up to 25 pounds as needed. 
• Vision abilities required to include close vision, distance vision, color vision, depth perception, and ability to adjust focus throughout the day.
• Must be able to pass drug and background screen.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other basis protected under federal, state or local laws.