Job Description:

A.    Accountabilities

The job holder is responsible for:
⮚    Providing the first line support to the Chinese customers on the MP hot topics/issues, addressing customers&39; concerns and enhancing the satisfaction level of airline customers.
⮚    Communicating with Chinese customers on the new development/evolution of Airbus Maintenance Program, acquiring the customers’ feedback and ensure continuous improvements of Airbus MP Products and services.
⮚    Establishing and delivering timely and consistent solutions to the requests raised by the customers.

B.    Dimensions

⮚    Chinese customer: 28 Airlines &43; 2000 plus aircraft for local support and OMP Optimisation service.
⮚    Global fleet for ASAC/FCD/AMPES service.

C.    Main activities

The following activities related to Maintenance Program Domain will complement the here: 
⮚    Support to Chinese airlines for Maintenance Program Optimization: including General awareness, Tasks selection, Feasibility study, Data collection, DMC saving, Evolution dossier explanation to Airlines, Support airlines for CAAC review.
⮚    Coordinating & supporting customer requests such as ASAC&39;s (Airbus Statement of Airworthiness Compliance), AMPES (Airbus Maintenance Program Engineering Statement) and FCD’s (Flight Condition Document) 
⮚    Chinese customer communication and support:
•    Investigate & answer urgent queries or hot topics of maintenance programs.
•    Visit customers to exchange on MP topics and support EIS when required.
•    Organize regular maintenance program conference & Seminar & Webinars with Chinese customers. 
•    Actively contribute to global strategy implementation in China, such as: MPD new strategy, support SM2.0 on boarding in China.
 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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