In this role, you will:

• Be an IT hero of the day for the business - Help the business to get over the IT challenges and ensure IT customers’ success in all IT areas such as desktops, mobile technologies, and electronic collaboration.

• Serve as the single point of contact for the customer via verbal and written communication.

• Act as the on-site IT representative, providing tailored support for site-specific challenges and ensuring alignment with central IT strategies.

• Research, learn, and provide end-user training for existing collaboration tools and digital workplace technologies.

• Collaborate with the central IT team to support infrastructure-related activities, including network configuration, server management, troubleshooting, and security.

• Be proactive and independent in supporting end users, prioritizing issues and troubleshooting.

• Proactively identify gaps and execute IT process improvements that increase customer satisfaction.

• After initial training, you can lead small-scale IT projects defined in the IT infrastructure project pipeline.

• Tackle day-to-day challenges head-on, swiftly resolving issues that arise and escalating concerns that have broader impacts on clients and strategic initiatives.

• Develop a deep understanding of the local site’s needs and guide the central IT team in implementing effective solutions.

 Qualifications/Requirements

• Secondary school, Bachelors or higher degree in Information Systems, Information Technology (IT)/Computer Science, or demonstrated knowledge comparable to this education.

• Communicative knowledge of Czech/Slovak and English languages.

• Strong communication skills and the ability to interface with customers with confidence and clarity.

• Talented IT person who is not afraid of challenges and is willing to learn and adapt.

• Experience as EUS manager and/or System Administrator in an international environment.

• Work Visa, in accordance with local regulation, is required

Desired Characteristics

• Proven experience in the set-up, integration, or maintenance of an information systems network.

• Deep knowledge of IT networks, MS Windows-based systems, MS Office applications, Android/IOS devices, and other IT areas at a level sufficient to support business users.

Flexible WorkingMost important for us is to have happy and creative employees. Work-Life balance is our top priority and therefore we support and encourage flexible working hours and occasional work from home.

Total RewardsAt Avio Aero, we understand the importance of Total Rewards and wellbeing.Our benefit plan is flexible, and we are dedicated to the personal growth of every employee.Our bonuses above the salary include:

• Annual Bonus to every full-time position in the professional band and higher.

• Monthly contribution 6 from your base salary into your Cafeteria or Pension/Life Insurance.

• Additional Monthly contribution 600 CZK into Cafeteria for hourly employees and professional and lead professional band.

• Meal vouchers (100 CZK/per day) fully covered by the employer.

• We also offer our HealthAhead program, which supports employees in their healthy lifestyle:

  • Fresh vegetables and fruit in the workplace twice a week.

  • Contribution to Multisport card – so you can do sports every day almost anywhere in the Czech Republic.

  • Health Days - massages, medical specialists, trainings, yoga mornings, vitamin packages, and more.

  • Private gym in the building (just for us).

• Two weeks of paid time off above the local law minimum (6 weeks of paid time off in total).