As an INTERN IT SERVICE AGENT, I support our Service Desk team in making sure our digital workspace runs smoothly. I handle incoming requests, provide first-level support, and help route issues to the right teams. My goal is to ensure keeping the Digital Hangar connected and running efficiently.

• Handling Phones, Chats, and web tickets within agreed KPIs, and logging all necessary information from these contacts.
• Diligently addressing user issues, queries, and requests.
• Assigning the tickets to the appropriate resolving teams.
• Monitoring incidents and requests assigned to the Service Desk to make sure all issues and requests are solved in a timely and effective manner. 
• Identifying recurring and related incidents to find correlations for possible indicators of bigger problems.
• Following and actively contributing towards the Service Desk Knowledge base required for providing accurate solutions to various problems and requests.
• Confirming if the solution proposed helped resolve the issue reported by the user.

Free parking, Cafeteria , Subsidized public transport, Business cell phone / iPad, Special deals with selected partners , Employee events, Part-time models, Hybrid working possible, Flexible working hours, Development programs / Training options, Mentoring, Company sports / gym, Free snacks / drinks

• I have first internship or professional full-time experience in that area.
• Customer Service understanding.
• Basic IT and technical knowledge including troubleshooting skills
• I am able to use my strong communication skills to ensure effective communication also providing explanations clearly and precisely
• Working co-operatively with others to achieve team goals.
• Time/task management, attention to detail, willingness to learn.
• Analytical problem solving.
• Fluent command of English language