The Manager, Owner Success plays a critical leadership role in the delivery of Silver Air’s aircraft management experience. This is a high-visibility, cross-functional position focused on ensuring the satisfaction, retention, and long-term success of our managed aircraft owners.
Acting as both a strategic partner and operational lead, the Manager owns the full lifecycle of the owner relationship—from onboarding and service coordination to financial oversight and trust-building. You will lead owner-facing efforts with precision, emotional intelligence, and a business development mindset.
What you'll be doing:Owner Relationship Leadership
- Serve as the primary relationship manager for assigned aircraft owners and their representatives.
- Develop trust-based, long-term relationships that drive retention, referrals, and potential fleet growth.
- Lead regular briefings and reporting touchpoints to provide operational transparency and strategic insight.
- Act as executive-level support for sensitive, urgent, or high-impact owner situations.
Cross-Functional Coordination
- Liaise with Flight Support, Maintenance, Crewing, and Finance to ensure seamless execution of owner requirements.
- Lead resolution efforts for cross-departmental issues, escalating as needed with clarity and authority.
- Oversee new aircraft onboarding projects, ensuring a smooth transition from sales to operations.
- Create owner experience standards and service protocols in collaboration with leadership.
Operational and Financial Oversight
- Monitor aircraft performance metrics and deliver customized monthly and quarterly reports to owners.
- Partner with Accounting to review invoices, track cost-per-hour data, and validate contract adherence.
- Conduct financial reviews with owners and identify opportunities for operational efficiency or upsell.
Process & Program Development
- Drive initiatives that elevate the owner journey, including digital reporting tools, concierge services, or service enhancements.
- Implement scalable systems and SOPs to manage owner needs, fleet consistency, and internal accountability.
- Participate in strategic planning for Owner Services, including annual reviews, retention strategy, and process innovation.
To do well in this role, you'll need:
- Bachelor's Degree or equivalent work experience.
- 6+ years in business aviation, aircraft management, luxury client services, or operations.
- Proven success in managing HNW clients, executive stakeholders, or complex service environments.
- Strong financial and operational literacy (e.g., interpreting P&Ls, cost analysis, aircraft budgets).
- Excellent leadership, communication, and negotiation skills.
- High EQ, attention to detail, and professional discretion.
- Familiarity with JetInsight or equivalent flight ops software preferred.
BenefitsSilver Air is an incredible place to work, and we invest a significant amount of time and energy into creating and maintaining a world-class company culture. The specific benefits/perks we offer are continually evolving but currently include:
- Fully paid for Health Insurance coverage for you and your family
- Generous personal development and employee assistance programs
- 5 matching 401k/Roth
- Top-of-the-line equipment (Microsoft, Dell, Lenovo, etc.)
- Cell phone allowance
- Flexible leadership team
- Travel insurance
- Pet insurance
- Competitive salary
- Lucrative commission structure
About Silver Air Private Jets
Company Culture:
Silver Air Private Jets is driven to be the best in our industry – to change our industry by creating an environment where our team members can be their absolute best individually and collectively. We've built a culture based on core values like Drive, Own It, Respect, and Discipline. Silver Air fosters an environment of safety-first flight operations and service-first client relations. We believe our people are our greatest asset, and we encourage contribution and collaboration.
