Summary

(a) Above Wings Operations

• Planning for seamless journey for passengers transfer in line with authorities regulations for TR-TR and TR-SQ connecitvity.
• Work with SIA and respective stakeholders to improve MCT 60 mins and to support network growth within the SIA group in order to reach the potential commercial objectives derived from greater connectivity at the hub.
• Work with OAL and respective stakeholders to open up more interline traffic connectivity to support network growth for the company.                                                                                                         
• Planning for operational and customer handling to drive hub punctuality, connections and ensure highest standard of customer experience at SIN hub.
• Planning of flight handling activities at SIN Hub by leading and coordinating with the relevant airport stakeholders.
• Collaborate with overseas stations and OALs (if applicable) for operational matters and ensure smooth customer handling for upline and downline stations.
• Review of processes to eliminate issues/challenges at SIN and overseas stations.                                                                                                                                                                      
• Tracking and collating of stations OTP, CCVRs etc 

(b) Operations Planning

• Manage, oversee and lead operations planning or projects across functional teams and cross function level (Inter-Department (TR) and External Department (CAG, vendors)
• Timeline
• Internal Process Review and Data Analysis
• Stakeholder Engagement (Internal and External)
• Pre-Implementation Considerations
• Post Implementation Considerations.
• Attend operations planning related meetings with both internal (Scoot Internal Department) and external stakeholders and government agencies (E.g. CAAS, CAG, MOT, ICA External Service Provision Vendors etc)                                                                                                                                                                      
• Coordinate with Ground Services and Ground Operations on the implementation and execution of procedure and processes                                                    
• Close coordination with SIA to improve on the operational interface within the group                                                                                                                          
• Implementation and improvement to the OTP (including 1st wave departures)

(c) OKRs

• Build short, medium and long term OKRs in line with overall management goals.
• Coordinate to achieve corporate OKRs and purpose to the team  
• Station audits in preparation of CAAS/Foreign CAA regulatory audits for Passenger/Cargo/DG/Safety and Security related         

(d) Ops related projects

• Terminal 5 move
• One Changi

Job Requirements

• Minimum of 5 years of Airport Operations experience in leading a team.
• Build strong relationships and provide regular and irregular ops plans for Network.
• Possess strong people management skill at all levels in order to lead the service partners.    
• Good interpersonal and communication skills and ability to work with people from all levels      
• Ability and discipline to function independently at the highest level with minimal guidance.
• Quick to adopt and adapt to changes
• Embraces digitalisation and forward planning. 
• High problem-solving skills based on a knowledge-based approach.
• Strong interpersonal skills and able to influence the team to achieve the best outcome for the company in support of management objectives.