Overview

At Eastern Air Express curiosity and excitement for growth go a long way. In fact, Eastern Air Express was launched by seekers, adventurers, and above all fliers. Our open-hearted attitude, respect for the people we fly, and attention to detail are what sets us apart from our competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful. This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position.

General

We are seeking a highly motivated and dependable Supervisor to join our Miami operations team. This position plays a key role in supporting the day-to-day oversight of frontline staff and ensuring safe, efficient, and professional execution of operational standards. The Supervisor is responsible for promoting a culture of teamwork, accountability, and excellence, while ensuring compliance with company policies and FAA regulations.

Duties & Responsibilities

• Provide direct supervision and support to flight attendants and operational staff at the Miami base.
• Work cohesively with the Miami operations team to ensure on-time departures and a smooth overall operation.
• Remain current as a flight attendant and operate flights as necessary to support the operation.
• Monitor performance, attendance, and compliance with company policies.
• Conduct pre-flight briefings and post-flight debriefs when necessary.
• Act as a liaison between crew members and management, escalating issues as appropriate.
• Participate in investigations, fact-finding, and disciplinary procedures.
• Assist with coordination of irregular operations and provide support during disruptions.
• Deliver coaching, recognition, and corrective feedback in a timely and professional manner.
• Participate in hiring, onboarding, and training of new team members.
• Ensure consistent application of safety and service standards.

Schedule & Availability:

• Must be available 5 days a week, with flexibility to work weekends, holidays, and irregular hours, including early mornings or late evenings as needed to support the operation.

Qualifications

• Minimum 2 years of supervisory or leadership experience, preferably in aviation or transportation.
• Previous experience as a flight attendant or operations team member preferred.
• Must be able to maintain active flight status and meet all flight attendant qualifications.
• Strong leadership, problem-solving, and communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in Microsoft Office and company scheduling system.
• Must be able to obtain airport security clearance.

Eastern Air Express is an Equal Opportunity Employer.