The successful candidate will join the Cabin Crew Business Technology Department in SIA Cabin Crew Division. He/she will own the Cabin Crew products to improve cabin crew operations, aligned to the Cabin Crew digital roadmap and business priorities.

Key Responsibilities

Product vision and roadmap

• Define and maintain the product vision, strategy and multi release roadmap for Cabin Crew Operations Products aligned to the Cabin Crew digital roadmap and business priorities.

Requirements gathering and backlog management

• Collaborate with stakeholders to elicit, analyse and document business requirements.
• Map current workflows, identify pain points, control gaps and automation opportunities to simplify, digitise and improve operational efficiency and compliance.
• Convert requirements into epics, user stories and acceptance criteria; maintain a prioritised, transparent backlog.

Testing & Validation

• Define test strategy, UAT plans and entry/exit criteria; manage defect triage to closure and ensure regression coverage.
• Validate that delivered functionality meets documented requirements, quality and compliance standards.

Data, analytics and reporting

• Define KPIs and dashboards to track business OKR.

Delivery and change

• Lead Agile ceremonies, UAT, release readiness and change notes; ensure business SOPs are updated.

Continuous improvement

• Collect user feedback, run experiments, A/B tests and post incident reviews to drive product improvements.

Requirements

• Bachelors degree in Business Analytics, Computer Science, or related field preferred
• Experience in business transformation, process optimization, or similar roles
• Excellent analytical skills with the ability to translate business needs into technical requirements 
• Knowledge/Experience in Agile Methodology, data digital platforms and ecosystem, application development and Tableau would be advantageous
• Project management expertise with a track record of successful implementation
• Strong communication skills and ability to explain complex technologies to non-technical stakeholders
• Meticulous, Analytical, systematic, and logical in problem definition and solving
• Self-starter, result oriented, and able to multi-task

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.