About Us
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Responsibilities
Develop, lead and manage all aspects of the organization’s ground handling services to maximize growth and profitability while maintaining high levels of customer satisfaction.
While this is a remote position, this person must be located in the MST or PST time zones.
Strategic Dimension
• Contribute to strategic planning and decision-making at the top executive level to develop and implement a business strategy for ground handling that is aligned with ground handling globally and the corporate objectives
Operational Dimension
• Oversee, monitor and evaluate the business to drive performance improvements and profitability
• Pursue and drive profitable new business opportunities in line with the overall business strategy
• Lead and oversee the implementation of standards, tools and optimization of operations and infrastructure
• Establish and maintain effective relationships with key clients (internal / external).
• Represent the organization in interactions with external parties (government regulators, airport authorities, key clients, service providers).
• Lead, direct, evaluate and develop a team of senior managers in furthering organizational objectives
Key Performance Indicators
• Performance Management: Ontime Performance (OTP), First Bag, Last Bag, Net Promoter Score (NPS)
• Safety Management: Aircraft Damages (ACD), Lost Time Injuries (LTI), Regulatory and Mandatory Training Compliance
• GSE Management: Operational Availability and Preventive Maintenance
• Labor & Financial Management: Worked Hours, Overtime, HPF (Hours/Flight), DLR (Direct Labor Ratio), Attrition, Station EBIT and Budget
Qualifications and Competencies
• University degree or equivalent
• Fluent command of English as the corporate language
• 10 to 15 years of overall business experience
• Solid track record of working at a senior level. This includes successful leadership and P&L responsibility with a strong focus on performance and profit improvement
• Successful background in turnaround situations
• Advanced strategic skills and commercial acumen combined with the ability to motivate teams in a multicultural environment
• Highly developed interpersonal skills with the demonstrated ability to manage multiple constituencies and mentor staff
• High energy, personal presence and maturity as components of leadership ability in order to facilitate the best decision making and achieve results
• Proven ability to cope with conflict, stress and crisis situations.
• Personal and professional integrity of the highest order
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
EEO Statement
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
