Customer Centre Advisor

Job Description:

Hours:  5 days a week across Monday – Sunday 9am -6pm

Location: Virgin Atlantic Office, Delhi, India

Closing date: Friday 20th June 2025

In a nutshell

At Virgin Atlantic, we believe everyone can take on the world. As we continue our journey to become the most loved travel company, we’re looking for passionate, customer-focused individuals to join our Delhi-based team as Customer Centre Advisor.

In this exciting role, you’ll be the voice of Virgin Atlantic, handling inbound calls from new and existing customers. Whether it’s booking flights, resolving queries, or supporting our frequent flyers, you’ll deliver effortless, memorable experiences that reflect our brand values. You’ll also support ticketing for INR currency and schedule changes with our codeshare partner, IndiGo, and occasionally assist customers face-to-face at our local office.

Day to day

Handle inbound calls and provide expert support on bookings, queries, and customer needs.
Deliver exceptional service in both English and Hindi, ensuring every customer feels valued.
Issue tickets for Virgin Atlantic and partner airline IndiGo, including schedule change support.
Maintain accurate records and updates on customer accounts and bookings.
Support front desk operations and assist with in-person customer queries.
Collaborate with internal teams and external partners to resolve issues and enhance service delivery.
Stay up to date with product knowledge, promotions, and policy changes to provide the best advice.

About you

Are you a confident communicator both verbal and written with a passion for helping people? Do you have previous experience in a customer service travel-related role or a Diploma in Travel & Tourism? Then this could be the role for you.

Alongside the above, we’re looking for someone with:

Fluency in both English and Hindi
A friendly, personable telephone manner
Strong attention to detail and organisational skills
The ability to stay calm under pressure and handle multiple tasks
A customer-first mindset with a drive to deliver high-quality service
Good numeracy and problem-solving skills
PC literacy and the ability to learn new systems quickly
The right to live and work in India

Does the above sound like you? Then we’d love to hear from you!

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Job Ident #: 2819

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en

Virgin Atlantic uses a mixed fleet of Airbus and Boeing wide-body aircraft and operates to destinations in North America, the Caribbean, Africa, the Middle East and Asia from its main hub at London–Heathrow, and its secondary hub at Manchester

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Delhi , Delhi, India

Type

Permanent

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en