AIR INUIT CORPORATE PROFILE
Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond- 24 hours a day, 365 days a year - for over 42 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs approximately 1000 employees in one of the world’s most challenging flight environments.
Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual, and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.
POSITION OVERVIEW
Contributes to the sustainability of the technological park via technical assistance to employees when using IT tools and communicating good user practices.
As an IT Expert Technical Support Technician, you will provide advanced troubleshooting, deep analysis to resolve complex problems, strong technical expertise, and a customer-focused mindset to ensure high-quality service delivery to internal users. IT Expert Technical Support Technician provides Tier 2/3 support including mentoring of all team members. Create and maintain detailed documentation, knowledge bases, and training materials.
This role contributes to the sustainability of the IT helpdesk team by promoting best practices, driving continuous improvement in support processes.
DUTIES AND RESPONSIBILITIES
- Provide advanced technical support and guidance for escalated issues.
- Participate in infrastructure upgrade projects, including deployments in northern Quebec.
- Develop and maintain documentation, procedures, and knowledge base articles.
- Mentor and coach Level 1, 2, and 3 technicians to foster skill development.
- Analyze recurring issues and propose long-term solutions.
- Collaborate with other IT teams to ensure seamless service delivery.
- Ensure compliance with IT polices and standards.
- Participate in occasional travel to Nunavik as required
QUALIFICATIONS
- Diplôme collégial ou universitaire en informatique ou dans un domaine connexe.
- Minimum de 10 - 15 ans d’expérience pertinente en soutien informatique, dont au moins 5 ans dans un rôle senior ou expert.
- Solide connaissance technique de:
- Environnements Microsoft Windows, Office et macOS
- Microsoft 365
- Internet, matériel et logiciels
- Outils de soutien à distance
- Excellentes compétences en communication en français et en anglais (oral et écrit).
- Fortes aptitudes en leadership, organisation, résolution de problèmes et pensée analytique.
- Souci du détail avec une approche proactive de l’apprentissage et de l’amélioration.
- Capacité à travailler sous pression et à gérer plusieurs priorités.
- Volonté de voyager au Québec, y compris au Nunavik.
BENEFITS
What we offer:
• An employee Registered Retirement Savings Plan (RRSP) - 5 employer contribution;
• A group insurance plan (life, medical, dental, short- and long-term disability);
• A 3-week vacation allowance (6);
• Company profit-sharing;
• Telemedicine program for employee and family members;
• Employee Assistance Program (EAP) for employee and family members;
• A retirement allowance program;
• A program of flight privileges and discounted travel with several airlines around the world;
• Various innovative recognition programs
APPLICATION
We thank all applicants for their interest in the position. We are proud of our culture, which encourages diversity. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.
The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.
Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. If you have any questions about job accessibility at Air Inuit, please contact us at RH-HRairinuit.com.
