Personal Travel Adviser

Job Description:

Salary: 26,373 plus commission and excellent benefits

Hours: Full Time 37.5 hours per week (over a 5-day period)

Shifts: Monday - Sunday 9am - 7pm

Location: Cardiff (please note, on-site parking is available but not free)

Contract: Fixed Term Contract / Secondment (12 months)

Closing Date: 22nd June 2025

In a nutshell

At Virgin Atlantic Holidays, we believe that everyone can take on the world, and its our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo. We’re proud to offer a supportive working environment where no two days are the same. You’ll enjoy a dynamic shift pattern that includes weekends, bank holidays, and evenings at some of our busier locations. It’s all part of helping us create unforgettable experiences for our customers, every single day.

We love to disrupt the spanet with fresh ideas. Bringing new approaches to the industry and remaining a loud and proud voice for positive change - be it on issues of sustainability, people, or our communities. So, if you’re ready to take your career to new heights, read on.

Join Virgin Atlantic Holidays as a Personal Travel Advisor and help create unforgettable holiday experiences. Youll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment.

Day to day

What we offer:

Were here to help you become a destination expert. With our training programme, youll be able to confidently recommend and sell holidays, ensuring our customers have unforgettable experiences. Our training kicks off with our famous “First Dates” in our amazing head office building in Crawley. This is followed by a three-week training programme which is a combination of virtual and in-store training.

And thats not all! Youll also enjoy these fantastic perks:

Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic’s destinations (did someone say Barbados?).
Go above and beyond and get rewarded for it. With our commission scheme, your hard work doesn’t go unnoticed. When you exceed your targets, you’ll earn more than just recognition—you’ll see it reflected in your rewards too.
Ongoing coaching and development throughout your career
Generous contributory pension scheme and life assurance.

Day to day

Working alongside our award-winning retail team who share your passion and dedication to delivering outstanding customer service, you will:

Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of think red, make friends, and be amazing.
Strive to exceed personal and team sales targets with determination and a proactive approach.
Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for leisure travel.
Offer daily support to colleagues, supervisors, and the Area Manager, fostering a collaborative and friendly work environment.

About you

Were looking for someone with excellent interpersonal skills, and a natural conversation starter who has passion and enthusiasm to work within travel and tourism.

Demonstrated customer service skills with proven experience of achieving targets in a sales environment.
Dedication to building a repeat customer base through exceptional service and relationship management.
Proven experience of overcoming challenges within a constantly evolving environment – no two days are ever the same.
Strong passion and curiosity for leisure travel, with a drive to stay informed about the latest travel trends and offerings.
Flexibility to work varied shifts in line with customer demand, including evenings and weekends.

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitmentfly.virgin.com) feeling confident that we’ve got your individual considerations covered.

Job Ident #: 2795

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en

Virgin Atlantic uses a mixed fleet of Airbus and Boeing wide-body aircraft and operates to destinations in North America, the Caribbean, Africa, the Middle East and Asia from its main hub at London–Heathrow, and its secondary hub at Manchester

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Job Info

Location

Cardiff , Wales, United Kingdom

Type

Contractor

Company Details

Virgin Atlantic

Fleming Way
Crawley, England United Kingdom, International RH10 9DF International
www.virginatlantic.com/us/en