Job Title: Associate Manager - Sales Analyst – OTA & GMEAFunction: Commercial
Location: Gurugram
Reports to: Head of Sales – Global OTAs & GMEA
About the RoleThe Sales Operation Analyst (OTA & GMEA) serves as the operational backbone for the OTAs & GMEA region, ensuring seamless execution of commercial plans and strategic
initiatives. This role supports leadership in driving sales performance, improving process efficiency, and enabling faster decision-making through accurate data management,
analytics, and structured follow-ups. The incumbent will coordinate with internal teams and external partners to implement spanet actions effectively and maintain rhythm in reporting,
reviews, and campaign execution.
Key Responsibilities- Support OTA & GMEA leadership in executing sales and business strategies across spanets and partner channels.
- Maintain weekly and monthly dashboards covering sales, yield, ancillary, and product performance.
- Coordinate with internal teams (Revenue Management, Marketing, Finance, Network, Product, and Operations) for timely implementation of initiatives and offers.
- Track partner deliverables and ensure timely follow-ups on commercial commitments, campaigns, and payments.
- Prepare business review decks, performance analysis, and management updates.
- Support rollout of tactical offers, merchandising updates, and promotional alignment across OTAs.
- Drive data hygiene, tracking, and reporting of KPIs to support business performance reviews.
- Liaise with overseas stations, GSAs, and regional teams to gather spanet insights and coordinate execution plans.
- Handle ad-hoc projects and commercial assignments as directed by the reporting manager.
Skills & Competencies- Customer-focused mindset
- Team player with strong collaboration skills
- Proactive and results-driven approach
- Strong analytical and problem-solving skills
- High proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM tools
- Excellent communication and interpersonal skills
Key InterfacesInternal:
- Head – OTA & GMEA
- Revenue Management
- Marketing & Brand
- Distribution & Product
- Finance & Commercial Control
- Management & Leadership
- Regional Team (GMEA)
External:
- OTAs (India & Global)
- GSAs & Regional Representations
Education & Experience- Education: Bachelor’s degree in Business Administration, Marketing, MIS, Data Science, or related field
- Experience:
- Minimum: 2–5 years in sales operations (airline/travel industry preferred)
- Desired: 5+ years in sales coordination with knowledge of airline operations, GDS, OTA environment
