The primary purpose of this role is to manage the execution of customer connections by acting as a customer advocate and facilitating essential communication and problem-solving among customers, the plant, and the quality, supply chain, and finance departments.
In this role you will:
Manage day-to-day activities and execution of our customer connection – follow established contract review procedures and provide accurate quoting, order entry, status, shipments, returns, credits, and customer portals; being proactive when interacting with customers and resolving potential issues.
Follow-up on quotes
Provide objective feedback to commercial and spaneting teams.
Act as a customer advocate –Drive Ease of Doing Business with Arconic. Ability to reach across departmental boundaries to satisfy customer inquiries. The Inside Sales Representative is accountable to manage issues outside the traditional bounds of responsibility when required to satisfy a customer or business objective.
Turn Quotes into Orders (Capture Business) Provide feedback to commercial and spaneting teams.
Post Order Management – manage unadjusted items, process claims and negotiate settlements.
Ability to work in tactical administrative team environment from focused problem solving to customer relations.
Serve as the liaison, for issue resolution between the customer, plant, quality, supply chain and finance.
Provide support to Account Managers, Sales Directors and Marketing Managers to negotiate competitive pricing, quality, delivery and lead-time with customers.
Essential Knowledge, Skills & Abilities:
Customer Service — Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Service Orientation — Actively looking for ways to help people
Data base user interface and query software — Customer service knowledge generation software
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Persuasion — Persuading others to change their minds or behavior
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making
Social Perceptiveness — Being aware of others reactions and understanding why they react as they do
Time Management — Ability to manage multiple requests in a timely manner to accomplish goals. Strong organizational skills.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense
Basic Qualifications
Preferred Qualifications
Associates or bachelor’s degree in Marketing, Economics, Supply Chain, Business, Communication from an accredited institution
Experience using MS Excel, Word, PowerPoint, Outlook and SalesForce
Experience with Oracle or other MRP system
Experience managing accounts and working with clients/customers
Experience in heavy manufacturing and/or distribution environment
Experience with Export Compliance and Letters of Credit/Proformas
