Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The job is a member of the Ticket Sales Center (TSC) team within the Global Sales organization. This role is responsible for promoting and selling air transportation and travel-related services to customers while delivering a high standard of customer service. This position ensures accuracy in fare computations, ticket issuance, and reservation handling to drive revenue and support daily operations.

• Promote and sell American Airlines, Oneworld and partner air travel services to customers

• Accurately compute fares and interpret fare rules to address customer inquiries

• Create and manage reservations using QIK Chk and AACoRN systems

• Issue tickets for both new and returning customers

• Provide information and respond to general travel-related inquiries

• Reconcile auditors’ coupons with payments received and calculate total revenue

• Monitor daily sales deposits and ensure compliance with audit requirements

• Maintain ticket stock, manage office supply inventory, and collaborate effectively with diverse teams to support a positive work environment

Minimum Qualifications- Education & Prior Job Experience

• Completion of secondary school or equivalent education level

• Previous experience in a customer-facing or sales-focused role

Preferred Qualifications – Education & Prior Job Experience

• 1+ years’ experience in a customer-facing role within travel, tourism, or transportation

• Experience within the airline industry

Skills, Licenses, and Certifications

• Strong sales and upselling abilities

• Clear and professional communication

• Effective customer issue resolution

• Flexibility with shifts and schedules

• Quick to learn airline systems and tools

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Additional Benefits: Other great benefits include our Employee Assistance Program, discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.